West Coast Kids Reviews

It’s one of the worst experiences I’ve had in years. I bought a stroller from the that cost more than $1000 but it was broken. When I contacted them they told me to go to the manufacturer and they’re unwilling to help. It was better off for me to buy it from other online stores that at least know how to talk to an unsatisfied customer and know how to win them back. They should have closed a long time ago.

I PURCHASED A 1000 $ WAGON AND WHILE IT IS STILL IN THE SHIPPERS HANDS I NOTICED A PROMOTION FOR A CANAPY AND A 100 GIFT CARD WITH PURCHASE. THEY FLAT OUT REFUSED TO OFFER THIS TO ME . WILL NEVER SPEND ANOTHER CENT IN THE COMPANY

Love their products but at least the one time experience I have buying online from them have been so frustrating. Ordered a car seat 18 days ago, no update on the order status, customer service I guess they try to do what they can but they do not provide you with accurate information. Told me I would receive an email with my tracking number and still waiting for it (a week already) tried to buy ahead of time so I didn't have to rush things before my baby come. I contacted them a second time, but apparently is their supplier who haven't sent any update on the order (still no tracking number or any idea of when the products are going to be shipped.) Wasted my time, my money and having a stressful last weeks of pregnancy.

Don't buy in this store. I purchased many items in this store. The crib, the dresser, the recliner were supposed to be deliver within 9 to 12 weeks (just before the delivery of my kids).
Every time I called, I received different information.
After 13 weeks, I asked to talk to a manager, and they told me that the items were scheduled to be produce at the factory next week...
Week 16, the items are finally in Vancouver, and ask me to come pick up. They told me that they do not deliver. However, they charged me $110, for the delivery lol. After, a discussion, they agreed to deliver but want to change me an extra to assemble the items. When I purchased, they told me that my items will be delivred AND assembled...
In summary, don't purchase there and do not beleive what they tell you. It is very difficult to have accurate information.

I ordered a mobile from their online store. The mobile arrived broken. I then called their customer service line and was told they would not send me a replacement product. Instead they are forcing me to go through the manufacturer in order to beg for a replacement mobile. This is awful customer service. I could understand if I had had the mobile for months before it broke, but it was broken out of the box. This company will not stand behind the products they sell. After reading other's reviews I discovered this is a common problem. It is a real shame. I would have loved to have continued supporting a small Canadian chain, but if I expect items to be replaced it is clear to me, that the big box stores will offer me better service.

Ordered a stroller/car seat combo online. Received it 2 weeks after ordering (covid slowed things down I assume) and product was as described. Anytime I wanted to check on the status, I used the online chat function from the website and was always answered within a couple minutes. Very satisfied with the customer service and the shipping.

Very poor customer service

I went in there to get support on something I had purchased for our newborn and waited around for 10 minutes without any assistance. I finally chased down a salesperson, and assumed she would get me the help I asked for.
10 minutes later the same salesperson walked past and ignored me 3 times, while another stood on her cell phone for the entire time.
I watched the salesperson get verbally assaulted at by whom I assume is the manager.
I politely asked the salesperson for help again and the assumed manager rudely told me "You need to be patient." The store wasn't busy and half the staff were standing around.
We have spent thousands here, and I've never received such horrible customer service in my entire life.

Terrible customer service ,rude staff and horrible return policy. I really wanted to support smaller companies but if you want to avoid major headaches just buy from the big guys. I’ll never set foot in this store again.

Worst customer service I have ever dealt with and so horrible when speaking to management about the issue. Have spent 1000s there when having my baby and the issues I have had to date are absolutely insane. I definitely recommend going to Snugglebugz, Active Baby or another baby store rather than using this horrible company.

I would agree with the few reviews I've seen terrible baby store. New Moms pick another company to do your registry with. Their prices are very expensive and somehow my package was shipped to the wrong address to the Mom on the registry instead of to me to take to a baby shower.

I placed an online order for 3 items: A healthcare and grooming kit, soft snuggle and convertme swing to seat on June 21st and never received a second email saying my items have shipped so I waited and waited... after a month still nothing so I tried to reach out by email and calling the customer service line regarding my order but I didn't hear anything back. The line doesn't always work and they don't reply right away. After awhile I finally heard back from them saying they're still waiting for 1 item the convert me swing to seat and once they have it they will ship everything out. They told me they will reach out the manufacture for a more accurate time of arrival and when they get a response they will follow up with me. I never got a follow up... over a week later I get another email saying my items are shipped and they will arrive Aug 5th. When the date came I still never received my items and I kept getting phone calls from Fedex so I reached out to Fedex to see where my shipment was. It was held at the facility saying I can come pickup anytime. I informed them that they should deliver to the address on the package and they said Westcoast re-routed my package mid way to the facility instead. Who does that?!?! Fedex asked me to call Westcoast so I did... after a hassle to get through they said they never re-routed my package and that it was Fedex that made the error. She said she will confirm with Fedex and get the address corrected and get them to ship it back to me and phone me back.. nope no call so again I had to call them and followup. Westcoast said Friday, Aug 7th.. it's now Monday Aug 10th and still no package. Almost 2 months later... WHERE IS MY PACKAGE? It's kind of ridiculous the amount of back and forth I had to deal with and the amount of wait time just for the item I wanted to purchase. I WILL NEVER ORDER FROM WESTCOAST EVER AGAIN. WORST EXPERIENCE EVER!!